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FAQ section

 

 

  • Are all your ingredients vegan friendly?

 

 

Yes. We are an entirely vegan business and only use organic ingredients and cultures that are 100% free from animal products.

 

 

  • Are your products gluten free?

 

 

Yes! All of our products are gluten-free and also soy-free.

 

  • How should I store my product?

 

Please ensure you are available to receive your delivery as our products must be refrigerated upon arrival. You can keep any of our Soft Cheeses and Desserts unopened for up to 3 weeks in the refrigerator, and our Brie’s for up to 4 weeks unopened. Once opened, it’s advisable to consume all products within 7 days. You may freeze any product for up to 3 months.

 

 

  • Where can I buy your products?

 

 

You can buy any of our products from our website. We also supply the following stockists to:

  • Fodder, Hereford
  • Simply V, Cardiff
  • Better Foods, Bristol
  • Harvest, Bristol
  • Best Health Food Shop, Shoreham-by-Sea
  • Best Health Food Shop, Tunbridge Wells

 

 

  • How do I place an order?

 

 

You can place your order through our website where you will be requested payment details. Once we have received your order with full payment, you will receive an acknowledgement email of the products you have purchased.

 

 

  • Where do you ship?

 

 

We aim to dispatch our products every Wednesday and Thursday and ship throughout the UK, aiming for next day delivery. We use freezable packaging when posting your order to keep the products cool and fresh. If you live in a remote area, please feel free to contact us to discuss delivery options.

 

  • How much do you charge for shipping?

 

There is no minimum order for our cheese’s and postage starts at £5.59.  Orders with 4 items or less are posted on Wednesdays; via a  First Class Signed for service with Royal Mail, you will be provided with a tracking number for your parcel via email upon dispatch and will receive your parcel within 1-3 working days.

Orders with 5 or more items will be dispatched on Wednesday or Thursday via DPD, this is a next day service (not guaranteed). Larger deliveries start at £10.59 per parcel (for 5 cheese’s or more) and you won’t pay more than £17.00 for postage regardless of how many cheeses you order; with delivery capped at £17.00 and FREE SHIPPING for orders over £75.00.

 

 

  • Is your packaging recyclable?

 

 

Yes, you can recycle all our packaging and re-use the ice-packs we include when posting your order.

 

  • What should I do if the item I want is out of stock?

 

We always try to keep all of our products well stocked. However due to times of high demand and being a small business, meaning we handcraft and individually package all of our products, we may occasionally have items out of stock. If so, please get in touch to find out when the product you want will be back in stock or you can check our social media pages for updates.

 

Have any further questions? Please feel free to contact us with your enquiry and we will endeavor to get back to you as soon as possible.

 

Posted on Leave a comment

FAQ section

 

 

  • Are all your ingredients vegan friendly?

 

 

Yes. We are an entirely vegan business and only use organic ingredients and cultures that are 100% free from animal products.

 

 

  • Are your products gluten free?

 

 

Yes! All of our products are gluten-free and also soy-free.

 

  • How should I store my product?

 

Please ensure you are available to receive your delivery as our products must be refrigerated upon arrival. You can keep any of our Soft Cheeses and Desserts unopened for up to 3 weeks in the refrigerator, and our Brie’s for up to 4 weeks unopened. Once opened, it’s advisable to consume all products within 7 days. You may freeze any product for up to 3 months.

 

 

  • Where can I buy your products?

 

 

You can buy any of our products from our website. We also supply the following stockists to:

  • Fodder, Hereford
  • Simply V, Cardiff
  • Better Foods, Bristol
  • Harvest, Bristol
  • Best Health Food Shop, Shoreham-by-Sea
  • Best Health Food Shop, Tunbridge Wells

 

 

  • How do I place an order?

 

 

You can place your order through our website where you will be requested payment details. Once we have received your order with full payment, you will receive an acknowledgement email of the products you have purchased.

 

 

  • Where do you ship?

 

 

We aim to dispatch our products every Wednesday and Thursday and ship throughout the UK, aiming for next day delivery. We use freezable packaging when posting your order to keep the products cool and fresh. If you live in a remote area, please feel free to contact us to discuss delivery options.

 

  • How much do you charge for shipping?

 

There is no minimum order for our cheese’s and postage starts at £5.59.  Orders with 4 items or less are posted on Wednesdays; via a  First Class Signed for service with Royal Mail, you will be provided with a tracking number for your parcel via email upon dispatch and will receive your parcel within 1-3 working days.

Orders with 5 or more items will be dispatched on Wednesday or Thursday via DPD, this is a next day service (not guaranteed). Larger deliveries start at £10.59 per parcel (for 5 cheese’s or more) and you won’t pay more than £17.00 for postage regardless of how many cheeses you order; with delivery capped at £17.00 and FREE SHIPPING for orders over £75.00.

 

 

  • Is your packaging recyclable?

 

 

Yes, you can recycle all our packaging and re-use the ice-packs we include when posting your order.

 

  • What should I do if the item I want is out of stock?

 

We always try to keep all of our products well stocked. However due to times of high demand and being a small business, meaning we handcraft and individually package all of our products,

we may occasionally have items out of stock. If so, please get in touch to find out when the product you want will be back in stock or you can check our social media pages for updates.

 

Have any further questions? Please feel free to contact us with your enquiry and we will endeavor to get back to you as soon as possible.